pathetic service from absa insurance

i had an underground leak. i am insured with ABSA home owners insurance and have been a client for over 20 years. i reported my leak on sunday 26 may 2019 and a plumber arrived a few hours later from green planet plumbing to assess. he determined there was indeed a big underground leak and advised that someone would be in contact with me monday morning. in the meantime i was advised that the water needs to be turned off which i promptly did. monday 27 may came and went and only after i had contacted absa again to follow up at 2pm (no water 24 hours) was i advised that the plumber would be in contact with me once again which never occurred. i then contacted the plumber who came out the next morning and excavated my back stoep right outside my back door. and repaired the pipes which required deep excavation. they have left gaping hole in my yard and have made no effort to secure the site or replace the sand they removed as is required by law when deep excavation is done. this has now led to me having a big hole right outside the entrance of my back door making access to my kitched very hazardous, which is a danger to my animals as well as the residents of my property. besides notifying absa about the dangerous situation and also contacting the owner of green planet plumbing and informed him of the situation. gary indicated that he was not aware that his workers had not filled in the hole again and that he would send someone out the next day being 30 may to correct. to date, nobody has come. i am a pensioner and there is severe risk to me and my family. on 30 may i was visited by someone from john james projects who came to assess the hole at 8:30 am to be repaired and said he would submit a quote to absa the same day. at 11 the same day i contacted absa to follow up on receipt of the quotation and was advised that nothing was recieved. despite many calls to absa which should be very easily verified the situation has not been resolved at all in fact i am continually being given the runaround by absas ill trained staff and poor quality contractors who have no regard for their clients and do not comply with simple regulations in terms of building safety and good service. for the record. nothing has been resolved as yet.