Pathetic service from Absa Insurance

Good Afternoon Hello peter

I just want to find out if you can help me with my absa insurance claim

My gate motor was struck by lightning last year February 2018 - absa sent a contractor to come can change all was done no problems I paid my access all was done.. after 2 weeks my mother gate stopped working since then I have being contacting absa and no response.

All the contractor did was came and told us ants has eaten the motor.. please tell me what ants will eat this motor as I don’t have red ants or any other dangerous creatures in my yard. I called every week no reference number was given but one of the consultants asked me to get another quote and let them check I paid another R350 got the invoice and sent to them this is all the records I have but till date nothing has happened

Please can you help me in solving this matter.. I pay my installment every month is this is pathetic and the feedback I get is just useless

Please advise what do I do to solve my matter February already past and its one year I am still battling with no motor gate.

thanks

These are my emails (sorry the attachments cannot be attached)

Good Morning Sir/Mam

Since last year March I have being complaining about my gate motor

Your have asked me to get a quote I paid for it and it’s the new year and nothing is being done

I am paying my installments every month and now that I need my gate motor to be repaired I keep getting the same e-mail your are busy with claim or someone will assist.

When I call there are 30 different people that will answer and 30 times I must explain and nothing is getting done

It is unfortunate I don’t have any reference numbers cause they don’t give me anything to say I have called

I want to have a Manager or someone to call me please cause this is unacceptable

My contact details is ********** 487

Please be advised that I am going to report this matter within the next 24 hours if I do not get a response

thanks

Signature Version 26/02/2018 08:30

-----Original Message----- From: AdminHOC ********** Sent: 27 November 2018 11:37 AM To: Reshma Byroo Cc: ********** Subject: Re: ********** - ********** 666 [EC: 4c2a6849]

Good day,

Thank you for your email.

We have forwarded your email to the correct department. Please contact them directly for further assistance.

Regards,

Absa Insurance Company

Tel no: *** > -----Original Message----- > From: Reshma Byroo ********** > Sent: Thu, 22 Nov 2018 11:47:09 +0000 > To: AdminHOC ********** > Subject: RE: ********** 666 [EC: 4c2a6849] > > > Good Day > > Please can you advise me on the outcome of my gate motor, its being 9 months and I am still having a problem > > thanks > > Good day, > > Thank you for your email. > > We have forwarded your email to the correct department. > > Please contact them directly for further assistance. > > Regards, > > Absa Insurance Company > > Tel no: ***> > > -----Original Message----- > > From: Reshma Byroo ********** > > Sent: Wed, 10 Oct 2018 06:13:11 +0000 > > To: ********** ********** > > Subject: ********** 666 > > > > Good day Sir/Mam > > > > Please find attached quotation for gate motor @ 52 Viola Street > > > > This has being going on since February, please can we have the matter resolved > > > > You can Contact Resham Byroo on **********