pathetic service from Absa insurance

lodged an insurance claim on the 16/01/2019. received feedback on 25/02/2019 after many times of following up o them to say the claim will not be allowed due to maintenance. they did not provide me with an email stating reasons till date. I am disgusted with the incompetence of this company I hope that this matter is sent to higher management as soon as possible as because of you delayed service the damages Absa was supposed to fix are causing further damages due to rains .