Pathetic service from ABSA insurance

<p>A while back i claimed for a Centurion Gate Motor, Alarm system and intercom that was damaged due to bad weather. They sent an assessor out and never heard a thing again. I ended up replacing at my own expense due to security requirements.</p> <p> </p> <p>Last Friday evening i suffered another loss due to lightning and bad weather this time the pool pump, gate motor, alarm system and intercom was damaged. I called ABSA household insurance and they promptly sent out an assessor to check who by the way made out as if we were lying about the second hand gate motor i put on over weekend due to safety of my family after been almost hijacked in my yard a month ago with gun shots fired I told the assessor he can test both motors and see that they are faulty yet he tested the motor under no load. </p> <p> </p> <p>To date i have called ABSA insurance 3 times to check progress and they have the same story that they will come back to me or they put me on hold like this morning for 12 minutes. </p> <p> </p> <p>Looks like they play a delay game so that one just fixes all up at your own expense as my pool is going green and will end up paying more to treat than a motor. </p> <p> </p> <p>What do I do next approach the ombudsman or consumer council???</p>