PATHETIC service from ABSA Insurance
<p>I have submitted a claim for my garage door that was damaged due to strong winds. After paying insurance for almost 10 years without one claim, I was failed as a client with my claim being rejected and agent advised it was caused by wear and tear. I wanted to take it further and was advised I must wait for a rejection letter that i will receive within 3 working days with details to take it further. Till today I have not received such a letter. I have logged a complaint with ABSA Complaints and have a Reference: ********** which I have followed up on a few times and unfortunately no one is getting back to me. I have also called ABSA Insurance and was promised that a Manager by the name of Steven would get back to me and just with my luck he has still not got back to me. I have initially submitted my claim on 12 June 2017 and it is almost a month later with no feedback in writing with rejection reason of my claim and no feedback on my complaints I have logged with ABSA Complaints and ABSA Insurance.</p>
I have just contacted ABSA Insurance again and was promised that the Manager (Steven Ramtya) will call me back once again. Will see what happens this time round. Also contacted ABSA Complaints who's says they have sent me a letter but can't tell me where to and they will also call me back.
I have just contacted ABSA Insurance again and was promised that the Manager (Steven Ramtya) will call me back once again. Will see what happens this time round. Also contacted ABSA Complaints who's says they have sent me a letter but can't tell me where to and they will also call me back.
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
It is with great dissatisfaction that I have to post on here again. I was advised that my case (CASE REF: ********** ) would be presented to the claims review committee on 18/07/2017 and that I will receive feedback after the meeting, today is a day short of a week later and I have not received any feedback.
I just can't get over receiving such bad service from ABSA. I am also currently waiting for feedback on a personal loan I have app**** for and on the 14/07/2017 I receive an email that I would receive feedback at the end of that day and till today I am still waiting for feedback.
Hoping to receive feedback in this lifetime if that isnt to much to ask for.
It is with great dissatisfaction that I have to post on here again. I was advised that my case (CASE REF: ********** ) would be presented to the claims review committee on 18/07/2017 and that I will receive feedback after the meeting, today is a day short of a week later and I have not received any feedback.
I just can't get over receiving such bad service from ABSA. I am also currently waiting for feedback on a personal loan I have app**** for and on the 14/07/2017 I receive an email that I would receive feedback at the end of that day and till today I am still waiting for feedback.
Hoping to receive feedback in this lifetime if that isnt to much to ask for.