Pathetic Service from ABSA insurance

<p>I had put in an online claim on the ABSA insurance website over a month ago- Claim Number: ********** . Due to the heavy rain it caused ceiling, wall, floor and cupboard damage in the main bedroom of my home. So far I have had terrible service from the contractors on the ABSA panel as well as ABSA insurance themselves. Does ABSA not screen these contractors before appointing them??The first contractor i dealt with was Apple flooring, they firstly could not accomodate my time schedule and the lady that called me kept me on hold for over 10 minutes while having a personal conversation (didnt put the call on mute therefore i heard the whole conversation), shen \did not apologise and just advised that she could not help. I then called ABSA to complain about this and they then appointed a different contractor for the flooring. The contractor came to my home, did the assesment and then advised that only once all the other damages are fixed will the floor be done. I then waited for another contractor to call me regarding the other damages to no avail, I called ABSA to advise that no one has called me for the other damages and they appointed another contractor. A contractor then called me and advised me that they could only accomodate me after two weeks!! I had to again informed ABSA of this and they advised that they were going to appoint another contractor, this contractor made an appointment with me and could not even keep to it. I had again inform ABSA. All the while i had to make contact with ABSA insurance and they could not even make follow up calls to enquire if the matter is being sorted out. After I had put in a complaint with them a lady by the name of Esther Hlabedi promised me that she would have this matter resolved ASAP and even make arrangements with contractors to accomodate me. To date i have not received a call back from ABSA insurance or any contractor. Friday the 12 May 2017 i called ABSA to enquire about the matter and wanted to speak to a manager, the number that i got was for Steven Rampya - which goes to voicemail, i was also given an invalid email address being steven.rampya.co.za, i have left a voice message for him to urgently call me regarding my claim and no contact has been made. I was given another managers name being Lee-anne Perumal but the consultant Palesa refused to give me her email address or contact details.....this is so typical of managrs not taking ownership and shying away from clients. This has caused such an incovenience to my family as we cannot use this room due to the health risks of dampness everywhere. What is the point of having cover with ABSA if they cannot provide the proper service required. I have all my accounts with ABSA; transactional, savings, credit card, home loan therefore I had taken out the home insurance with them as well. I expect this matter to be dealt with ASAP, ABSA needs to screen these contractors first before they make contact with me as i will not accept unprofessionalism from a company that i am paying every month. I am expecting a baby in the next month therefore i need this to be sorted out as soon as possible. I expect this to be dealt with timeously as i will no longer accept this pathetic service. </p>