PATHETIC Service from ABSA IDIRECT

<p>My dad had an accident on the 27th of April 2016, and reported it on the 28th of April, he spoke to a lady named Belinda who took his details down and promised to call back but she never did, called again after sometime, mind you he is calling a call centre, he spoke to a consultant who gave him a Reference number ***3 and claim number ***3*001 and nothing happened after this. He made another call again on the 17th of May 2016 and spoke to a consultant who assigned him to Benny Thompson , Benny told him that he was still busy with validation process and she said it should be through by friday the 20th of May, that was the last time she heard from Benny on the 17th. My dad has Benny's cellphone number it was give to him by the consultant that assigned Benny to his case, she is not taking his calls now. on the 25th of May 2016 he called the call centre again this time he was given a managers number to call *** , his name is Rica till today hes been trying he hasnt received any feedback or response from Rica and Benny. Today is the 01st June its been two months since the accident happen and this issues hasnt been resolved. the car is still at the panelbeaters and nothing has been done about it, yet he pays for his insurance every month without fail. This is unacceptable. </p> <p> </p>