Pathetic service from ABSA Homeowners Insurance

I logged a claim with ABSA Homeowners Insurance TWO AND A HALF MONTHS ago – nearly A QUARTER OF A YEAR. It took them more than 5 weeks to send a plumber to fix a leaking joint in the wall – the same plumber whose *********** work earlier this year caused this claim, and without a supervisor checking whether he did a proper job THIS time. It's ANOTHER FIVE WEEKS later, and NOTHING HAS HAPPENED. Absa keeps telling me they will get back to me, and NOBODY does – not even the supervisor Cleo Thabethe. In addition to the broken tiles, hole in the bathroom wall and disconnected toilet still not fixed, the resultant damages are getting worse and worse. Not even an email to Absa Complaints had any effect. I keep calling Absa ad nauseam, and Absa keeps doing NOTHING. This is beyond pathetic. And it's made my life hell.