Pathetic service from Absa Home loans

Dear ABSA I app**** online for a loan from my Homes Flexi bond on 9th October 2019. To date it still has not been finalized. Either the Absa consultants do not talk to each other, do not read the email correctly and each time the offer we get is not according to what we wanted. Response time is extremely slow. We wait 3 days to a week each time for a response. One of the consultants indicated it is the processes that takes so long. This is totally unacceptable. I feel as a long standing and loyal ABAS homelone client that I am not important and my needs are not important to ABSA. When I was with FNB a process like this up to payment of the advance loan took less than a week. WE send follow-up and reminders and we are told tomorrow, which comes and goes and nothing. I am at the stage where I am considering moving my homeland to another bank. The additional costs to move it may actually be worth it as I am clearly not a priority for ABSA. In case you do decide to investigate this matter, my reference no is: ***.