PATHETIC SERVICE FROM ABSA HOME LOANS

I am disgusted in the way in which ABSA treats me as a home loans client, loyal to them for over 10 years.<br> <br> I dutifully pay my full amount every month.<br> <br> With the latest .25% increase in the home loan rate, I dutifully phoned ABSA Home Loans and I dutifully increased the amount WITH THE SUPPOSED HELP OF YOUR STAFF MEMBER.<br> <br> THIS STAFF MEMBER CAN APPARANTLY NOT DO A SIMPLE CALCULATION, THEREFORE MISLEADING ME WITH THE AMOUNT BY WHICH I MUST INCREASE MY PAYMENT.<br> <br> I did not even know this, until today when ABSA had the time and the money to phone me and send me sms/es to let me know:<br> <br> YOU ARE BEHIND WITH R20!!!<br> <br> So, again I phone the Home Loans Call centre, ***.<br> <br> Marsha, informs me yes, you are behind with R20!!!<br> <br> So, I explain it is their staff that did not work out the calculation correctly, and, guess what, this previous person did not even bother to put a note on their system!!! <br> <br> Yet, by some miracle my amount increased to nearly what it should be!!!<br> <br> So, tomorrow I must go into the bank to pay R20 into my home loan.<br> <br> Pathetic!!!