Pathetic Service from Absa HOC Continues

I have written about Absa's pathetic service on the 15th February and the apathy continues as I write today. They had sent their 5th assessor (loss adjustor) on the 4th March. It's exactly 14days since this and they still have not finalized my claim. I have called 3 times this week to check on progress and all I get is, please hold, let me check. I hold for between 10-20 minutes, only to be told that they apologize foe making me hold, but they don't seem to get hold of Fundiswa. They will send an email seeking an urgent response. How many times does this have to happen. The service and response times are absolutely pathetic. Its exactly two months since my claim was lodged and it goes from one department to another. Final feedback was meant to be 25/02/2022. The charade continues. When will I get closure to this claim?