1 reviews | Active since Mar 2016
Pathetic Service from Absa HOC
I have had Home Owners Comprehensive insurance with ABSA for approximately 22 years. I lodged a claim with them for water damage to my carpets in my bedroom as a result of the heavy rains experienced and was given a claim no. ***. They sent out Top Carpets to assess. I called a week later to follow up. I was told to hold the line so that the agent could read the report. They then appointed Sbenz Contractors to assess the building. I called again and was told to hold the line so that they could read the report received from the construction company. They then appointed Leak Masters to assess for water leaks. The assessor advised that he could not find any leaks and submitted his report whilst at my house. I received an sms today indicating that DAS have been appointed for resultant damage on this claim. Another sms has been received from DAS to make an appointment. I tried calling the consultant that is responsible for handling my claim. She is very conveniently not available. I have written to her, and she has chosen to ignore my email and as such has responded. How long does it take to assess the damage? My room has a stench which aggravates my wife's medical condition. This is by far the most pathetic service that i have received from Absa HOC. Is this how they treat long standing clients? I am seriously considering looking for other companies to insure my house. i can no longer tolerate such incompetence. Absa, you are pathetic, to say the least.
You guys constantly ask that I accept your sincere apologies, yet you do nothing to remedy the situation.
I was given in writing that final feedback will be given by the 25th February 2022. I received a call from Wynand (Absa internal assessor) on the 23/03/2022. He was informed that I have storm water pipes running under my house and he would like to inspect/assess. Goitsemang Tudi called on the 24th to advise that Peter Gibbet would be coming over to do the assessment.
I informed her that this will be last instance as per this claim that I will be allowing an assessor on my property due to Covid-19 concerns and after 5 assessments you should be able to conclude.
Peter did not turn up for the appointment, nor did he have the courtesy to contact me. I waited for 1.5 hours for him. I have written to Goitsemang, but I have not received any response.
This justifies my description of your service as pathetic.
Should I not receive a response from you, I will follow legal recourse.
Regards
Suran Ramsingh
***
You guys constantly ask that I accept your sincere apologies, yet you do nothing to remedy the situation.
I was given in writing that final feedback will be given by the 25th February 2022. I received a call from Wynand (Absa internal assessor) on the 23/03/2022. He was informed that I have storm water pipes running under my house and he would like to inspect/assess. Goitsemang Tudi called on the 24th to advise that Peter Gibbet would be coming over to do the assessment.
I informed her that this will be last instance as per this claim that I will be allowing an assessor on my property due to Covid-19 concerns and after 5 assessments you should be able to conclude.
Peter did not turn up for the appointment, nor did he have the courtesy to contact me. I waited for 1.5 hours for him. I have written to Goitsemang, but I have not received any response.
This justifies my description of your service as pathetic.
Should I not receive a response from you, I will follow legal recourse.
Regards
Suran Ramsingh
***
Is the time limit in accordance with your slack, pathetic service?
Why do I have to always follow up with you? Why not Vise versa?
Is the time limit in accordance with your slack, pathetic service?
Why do I have to always follow up with you? Why not Vise versa?
I wrote to you on your private email on Friday 11/03/2022. I still have had no response from you.
I called *** and spoke with Jose. He told that he will call me before close of business yesterday, but this did not happen. Should I be surprised? Definitely not, as your service is still pathetic. Marzina Kana made contact with me on 03/03/2022. She seems to be missing in action as well.
What is it with you people? This claim is now in limbo for 56 days. Can i get closure please
I wrote to you on your private email on Friday 11/03/2022. I still have had no response from you.
I called *** and spoke with Jose. He told that he will call me before close of business yesterday, but this did not happen. Should I be surprised? Definitely not, as your service is still pathetic. Marzina Kana made contact with me on 03/03/2022. She seems to be missing in action as well.
What is it with you people? This claim is now in limbo for 56 days. Can i get closure please