Pathetic service from Absa

There was a *****ulent activity on my account I had called AbSA and reported this This investigation person called me she is such a rude and arrogant person that doesn't know how to speak to clients. Someone hacked into my app and managed to do a payment from my credit card . All absa can stay that because it happened from my phone it means I did it How utterly ridiculous is this ? And I disputed this matter Called ABSA ***** line every week to speak to a manger but till today no one has called me This pathetic service from Absa and I have had my account with them for many many years . Please guys becareful which banks url open up accounts with I WILL BE CLOSING MY ABSA ACCOUNT YOU SHOULD TOO