PATHETIC SERVICE FROM ABSA

I have contacted ABSA numerous times to sort out my ID number that was incorrectly loaded BY THEM when I opened my bank account. I have reference numbers and have spoken to so many people in different departments but NO ONE is able to rectify the problem. I have sent all the documents they requested but still nothing. This is absolutely ridiculous. They keep transferring you so someone else and never respond. I am now going to social media as this is my identification that they messed up and causing issues with my debit orders. If this matter is not resolved by tomorrow I will take this matter to the ombudsman, social media and court if I have to. Let see if they bother to respond.