Pathetic service from ABSA credit card division

I app**** for a credit card with ABSA bank over 3 weeks ago. I was provisionally approved immediately and was asked to send documents of proof of employment, I sent all relevant documents and I was told that I need to submit even more documents even though it was clearly stated that I am employed and awaiting payment. I have my Depositor Plus account with ABSA aswell and was told that it doesn't count towards anything, 3 weeks down the line and I have no received a call, email or sms about the progress. Everytime I call they say it's "with head office" and it is still provisionally approved. This is utter nonsense from ABSA and I wish to pull all funds that I have with them out. There's no point in supporting a bank that clearly doesn't value or assist customers in need