Pathetic service from absa business

I app**** for a business account over a month ago. I had no feedback and I complained. Wanted to know why I was waiting so long. Emails have been going back and forth. And I get is that absa apologizes and is working on better service. Well that is not what I wanted to know. I wanted to know why I was neglected? I guess I will never know and service will never change.

Oh and please do not try to contact me on my cell. I am out the country