JB
Jerry B

1 reviews | Active since Mar 2015

05 Jul 2017, 20:47

Pathetic service from ABSA Bank is a understatement

<p>A month ago I requested ABSA (Midrand & Centurion branches) to cancel a Surety and return the funds as it is no longer required. Together with this I have written various e mails to resolve other issues on a Business account.</p> <p> </p> <p>The blatantly refuse to respond on any of our queries. I strongly suggest you look at a alternative Bank for Financial services.</p> <p> </p> <p>Really pathetic, shame on you ABSA. </p> <p> </p> <p> </p>

0
Replies (8)
Absa
Absa's reply06 Jul 2017, 08:13
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message, kindly also advise what is the issue with Business Banking.

Regards

Claudette

JB
Jerry B's update10 Jul 2017, 09:37
Reviewer Update

Good day

Please forward me the e mail address to enable me to forward my previous mails to you.

JB
Jerry B's update12 Jul 2017, 11:37
Reviewer Update

Typical ABSA if no one believed me. They just don't care about Customer service. To date no response on my request to forward an e mail address.

Absa
Absa's reply12 Jul 2017, 14:05
Official

Dear Customer

Thank you for your response.

e-mail claudinele@absa.co.za and please forward hello peter posting as well.

JB
Jerry B's update24 Jul 2017, 07:58
Reviewer Update

I have used the provided e mail address with once again no response or progress. Well if I have a look at the Hellopeter webwite under ABSA, no surprise that I have no luck in resolving issues.

Hope the public believe this now.

JB
Jerry B's update25 Jul 2017, 14:07
Reviewer Update

And by problems and frustartions with ABSA keeps on growing. I requested a Credit Card to be cancelled on our Company letterhead with two Authorized signatories. They have sent back two requests namely it must be on a letterhead and secondly one of the signatories are not on the Bank mandate. I have subsequently sent proof for a second time.

Really I give up on ABSA. I don't know what to do anymore. Can someone help please.

JB
Jerry B's update26 Jul 2017, 11:23
Reviewer Update

Best for the Company will be to proceed with Legal steps including costs against ABSA. I am stunned.

JB
Jerry B's update01 Nov 2017, 07:17
Reviewer Update
Still no progress. Think twice before you want to deal with ABSA. I don't have words.