Pathetic service from ABSA bank credit card and card recoveries department

Called into absa collections a month ago for my status to be updated a month ago,at first they tell me they are awaiting a signature, does it take a month for one signature?then it's the back office fault,no one can seem to assist as I have a avious credit card application that is pending for over a month as they are awaiting for my status of a virgin card that I had 13 years ago,I am a current absa bank customer for years and this is not the way I expect to be treated.