PATHETIC SERVICE FROM ABSA BANK

I sold a laptop on Gumtree in December 2020. A ********** cheque was deposited in my ABSA account in December 2020. ABSA cleared the Cheque and made the money available in my account to just later deduct the amount of R28500 from my Cheque account. I opened a case, Case nr C-***5 ar ABSA. I made several follow up just to receive an automated message that an experienced ***** investigator will contact me within 48h. This needless to so NEVER happened. I am disappointed and disgusted with the help and service that I DID NOT receive from my bank where I have been banking since I started by 1st job 24 years ago.