Pathetic Service from ABSA and incompetence from Emily Moagi

Hello,

I have specifically told the "customer care" consultant that there is a ********** debit going off my account. Then Emily Moagi told me that they can debit my account as they like, she cannot assist me to prevent this ***** business from debiting my account.

She said she can roll back the payment, but if the ********** business disputes the rollback, she will have to give them my money.

This is pathetic. Especially after i expressed that it is *****. I expect ABSA to keep my money safe? What is this?

When i said i need to move to a bank that can keep my money safe, i was then informed that this is a democratic country and i can do whatever i want.

I don't expect this kind of attitude from my bank and will be taking the advice of the consultant, and moving to a different bank.