Pathetic Service from ABSA and incompetence from consultants S. Valentine and S. Mtfhangase

I have an Absa saving account which I do not use. Received statement and saw a debit order of R556.40 which I am not aware of, because this account is not in use. Two weeks ago I went into Absa Chatsworth sat for over an hour to see a the customer care consultant S. Valentine (only 2 consultant available always) I have specifically told her that there is a ********** debit going off my account for a couple of months. She told me that she cannot do anything, The only information on that debit order was Easy Debit payment which I must contact myself and ask them why I am being debited. Came home tried the number and many time after that, it’s says mailbox full. On the 12th September 2018, went to Chatsworth branch again waited 30 minutes, saw Mr S Mtfhangase, told the whole story again, he said there is nothing he could do, told him I want to close account, he said I had to pay R161 to close account, he showed me the account and whole amount was debited for the months for insufficient funds. Explained to him that I am not liable for that amount, he refuse to listen. He gave a Absa debit order call centre number, I asked him why he cannot call, he said he is not allowed to call on my behalf. Came home called the number, they could not help they transferred me to ***** department. Spoke to M Duduzi and he said it is not a ***** matter and I should email Disputes at Absa. Called Absa Chatsworth spoke to them explained what ***** had told me, the guy said the consultant should have requested the magtape and checked the details for me. He said the Branch Manager was not in he would get the acting to call. Its been 3 days and no one had the decency to call. Account is been debited 1st of every month. You need to writeoff all the charges and I want to close this account with immediate effect Want nothing to do with ABSA. Please employ personnel who have a passion for their job.