Pathetic Service from ABSA AIP Services

An insurance premium was added to my vehicle payment and deducted from my account at the end of May.<br> I provided AIP proof of Insurance on the 29th May and requested a refund of the insurance premium they had deducted from my account.<br> Weeks went by with me sending a number of follow up emails requesting some feedback on the matter.<br> Come the end of June I was debited a second time.<br> Again multiple emails but with zero feedback.<br> It is now two months later and I am still waiting for feedback, or a phone call.<br> Is this how you treat your customers? Pathetic customer service.<br>