Pathetic service from Absa

I have been banking with Absa for a since 1985. But to me they have the worst client service ever. In February 2020 my husband and I seperated after 27 years of marriage. Unfortunately I couldn't cope financially so I decided to go into debt Councilling.. By April 2020 things were sorted with Debt review except for Absa because we were married in community of property. I had to show my divorce letter or my ex husband and had to be involved. Unfortunately it was lockdown so the divorce took forever. In August I received the divorce letter I battled wirh Absa to accept it because everytime they had a story after coming to Hello Peter it was sorted. The Debt review people take an amount off every month to pay my personal loan with Absa but Absa has insisted on taking between R4000 and R5000 every Month. I cannot afford this so I stopped my debit orfer I have done everything I could to get them to help me but nothing. The debt review people have been on them for months but there is no support. How can you support a bank that doesn't even try to help their customers in need