Pathetic Service from ABSA

Pathetic Service from ABSA

On 23 June 2025, I logged a ***** case with ABSA against the company Gensetsa (https://www.gensetsa.co.za/). This company de*****ed me of nearly R50,000, and the funds were paid directly into their ABSA bank account.

The matter was also reported to the SAPS, with a case registered on 20 June 2025 at the Hartbee****rtdam Police Station under reference number CAS 158/6/2025.

Since then, I have sent seven follow-up emails to ABSA, and every time I receive the same response: “An investigator will contact you within a day.” To date, no investigator has contacted me, and ABSA has taken no visible action against this *****ulent company, which continues to operate and de***** more people.

We pay high banking service fees every month, yet when we actually need service and protection, ABSA delivers nothing—no action, no accountability, and no refund of the money lost through ***** facilitated via their own banking platform.

This is unacceptable.