1 reviews | Active since Dec 2016

29 May 2017, 17:04

Pathetic service from ABSA

<p>So for more then a month I have been to a few branches, called customer care and then lastly had to resort to Facebook. For more then a month all I wanted was the bank to reverse a debit, they kept saying they will, and nothing. When i did it online it says it was, but nothing and the branches keep saying "tomorrow, tomorrow". When I sent a message on Facebook some *********** girl sending emails asking me the same thing over and over and I'm STILL waiting on the issue to be fixed. All I did more then a month ago was, walk into the branch, tell them of some dumb company who debited an amount and asked for it to be reversed, to this day, nothing. Disgusting service</p>

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Replies (2)
Absa
Absa's reply30 May 2017, 10:40
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

's update01 Jun 2017, 07:19
Reviewer Update

No one has reaponded to any of my emails. Not even a phone call. Going into the second month now and still, nothing! Two months and still waiting on a debit to be reversed and for ABSA to get back to me