pathetic service from Absa

<p>On Thursday, 16 June, my wife discovered that her account was put on hold because she needed to update her personal details. When she called to query, the consultant advised that a notification would have been sent advising of the hold. My wife, however, did not receive this sms. Then, on sa****ay, she took her documents to he branch to soet out the issue. The consultant, thulani, told her it would take 2-4hours, but because its a weekend it would be done on the monday. The monday came and went and no notification to say the issue is resolved. we then went in on tuesday to follow up and were advised that the relevant dept came back to state that there was some conflicting info, i.e. they had my wife as employed but my wife is currently not. So, no one came back to us at all to advise of the missing info. Had we not come in to the branch we would still be waiting. </p> <p>Anyway, again we were told that it would take 2-4hours to resolve. Today, my wife gets a call to say that the documents did not scan in properly and she needs to come in to re-sign and scan in. This is utterly ridiculous. This is the original documentation. Why did no one pick this up when they queried whether my wife was working. Why was it not a problem then!!! So now she had to make alternative arrangements for my 5year old to be dropped off elsewhere as she now needs to go to the bank...for a second day in a row!!!!! Now we're still waiting on resolution... definitely going to close my accounts with ABSA!!</p>