Pathetic Service From Absa

Absa is the worst bank to deal with when it comes to service!!!!I have been dealing with their AIP.SERVICES( absa insurance policy)department for the past three months and not getting anywhere with this matter...I requested a cancellation on my vehicle insurance on the 28th March with proof of my new contract with Auto and General as required...It was assured to me that the contract will be cancelled via email...but a debit order went off at the end of March and April. I have been calling them on numerous occasions to put a stop order and cancellation on this contract I spoke to a Sylvia Brown on the 9th April 2016 and a Sheneez Engelbrecht on the 3th May 2016 who assured me feedback. I did not receive any feedback as yet even after I attempted to call and was told there is no manager on duty.This is unprofessional and unacceptable as a client of absa for years I'm sorely disappointed and disgusted with this service,it's been a huge inconvenience. AND I HAVE STILL NOT BEEN REFUNDED WITH MY MONEY....