Pathetic service from Absa

I called and emailed VAF to amend my debit order date and was told to visit a branch. I’m at the branch right now was told it has to be done via the call centre. I waited an hour and half just to be told to call.

I also need to close a savings account which accrued charges because I couldn’t close it over the phone 5 years ago. I can’t deal with the ****py service received from ABSA