Pathetic service from ABSA

I have tried to switch banks from fnb platinum to absa due to bad service now I see the service at Absa is even worse. I spent in total 3-4 hours on my cellphone trying to call and get my acc active spoke to probably 8 different agents, they love just transferring like they all just dont want to assist u. I did an online app. By the time I spoke to the 5th agent i was told u can just go into the bank.So i did but I spent over an hour at the branch afterwards to complete it.Thinking I'm all set I decide to transfer money out from fnb to close my account an it doesn't go through. I called fnb an absa an fnb an absa an was played like a ping pong ball so I tried another bank to transfer an what do u know it was absa as even that didn't work. I call once again another 20 mins and they say it's not active. They say they will call me in 15mins and no call came. I called back and they say it's all fine. None of the agents know there job the way they should. No one knows what's really going on.They love putting you on hold for ever cos ur calls last over 15 to 25 mins long. I must say I'm disgusted at the service an doubt this account is going to work for me. Pathetic service