PATHETIC SERVICE FROM ABSA

I own an online business and most of the transactions that we work with go through the bank accounts. After the first full year of operating the ABSA bank account i realized you cant draw transaction report for the whole year. You have to send a email request for such report, although i find it unacceptable that we have to do this in 2021 i went ahead and sent the request on Thursday 11 Mar 2021 (Case no. C-***3). Today is the 17 March 2021 and u still haven't had any feedback from ABSA. The most frustrating thing here is the lack of escalation mechanisms within the institution. I have been trying for months to change the current account package and our banker (Nadine Snyder) has after numerous promises to get back to me, never did. If it didn't take a lot of programming work and time i would have left ABSA along time. Their business accounts are expensive and the service sucks This is something that we will eventually do