TM
Thato M
1 reviews | Active since Sept 2020
07 Feb 2024, 13:25
Pathetic Service From ABSA
ABSA has been *******ly charging me a R51 Admin Fee for the past couple years.
To date an internal customer complaint has not been lodged with the branch I opened account in 2022 and the ABSA Branch in Menlyn Maine where I expressed my concern has not bothered to rivert to me.
I do not even have a reference number for my complaint because I was told that it could not be generated!
One of the consultants advised that they do not even have the functionality to bundle my cheque account with my credit card and instead diverted me to another branch.
This is unacceptable considering how long ABSA has been operating.
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Replies (2)TM
Thato M's updateReviewer Update
09 Feb 2024, 13:17Your service is atrocious to say the least, it’s been over 24 working hours/ 4 days since my complaint was lodged and it still has not been resolved.
I was advised by a member of your staff that the issue would be resolved by yesterday.
I was promised a call before close of business,which did not materialise,instead I had to call twice today to follow!
Your service is beyond pathetic!
I was advised by a member of your staff that the issue would be resolved by yesterday.
I was promised a call before close of business,which did not materialise,instead I had to call twice today to follow!
Your service is beyond pathetic!
TM
Thato M's update09 Feb 2024, 13:17
Reviewer Update
Your service is atrocious to say the least, it’s been over 24 working hours/ 4 days since my complaint was lodged and it still has not been resolved.
I was advised by a member of your staff that the issue would be resolved by yesterday.
I was promised a call before close of business,which did not materialise,instead I had to call twice today to follow!
Your service is beyond pathetic!
I was advised by a member of your staff that the issue would be resolved by yesterday.
I was promised a call before close of business,which did not materialise,instead I had to call twice today to follow!
Your service is beyond pathetic!
TM
Thato M's updateReviewer Update
09 Feb 2024, 13:19I intend escalating this to the FSCA!
TM
Thato M's update09 Feb 2024, 13:19
Reviewer Update
I intend escalating this to the FSCA!