1 reviews | Active since Jul 2012
PATHETIC SERVICE FRM ABSA DOES NOT HELP ME PROSPER
I am completely shocked by the service I have received from ABSA. Contrary to the campaign claiming to help its clients prosper thus far ABSA has only cost me time, energy and now even money.<br> I app**** for vehicle finance and received provisional approval online. I then sent through the supporting documents and received final approval. Since this was a private sale vehicle finance, a dealer was selected to facilitate the purchase of the car. The seller went to great lengths adhering to the requirements in terms of inspections and so on. Eventually the car passed inspection and I was advised that absa would let me know when I can go to the branch to sign. I followed up with the branch I was to sign for the car at, and they advised that they were waiting for the documents to be drawn up. An hour later, I was told that I could come through to the branch to eventually sign for my car. Surprisingly on my way to my car after all this time, effort and money invested in this purchase, the consultant at the branch who told me I could come through and sign, calls again to say my application has been declined. LIKE WHAT THE HELL. AFTER FINAL APPROVAL.AFTER 3 WEEKS.... I WANT ANSWERS NOW!!!!
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
