Pathetic service // *****s

This is the biggest ******** in the country. Requested for an account to be closed in July. Tellers said someone would call me. Waited for 2 months and nothing happened. When I went back the second time to follow up only then did they provide service. Now they want me to pay the balance because their staff was *********** when I requested for the account to be closed long time ago. The keep sending me pillar to post between their call centre agents and telling me to go to the branch. I paid the account in full up till July when I requested the account to be closed. Now they want me to pay for every month till now. If your staff did their jobs first time around this wouldn't have happened. Would like to speak to a manager to resolve this madness. Been going to the branches for the last 3 months now and you guys are not closing the account. Instead you keep adding penalties that I need to pay. Made the biggest mistake signing up with you ********, this is how you treat your customers