Pathetic service for a simple readvance of current bond

On 11 July I made an application for a readvance on my bond. Today, 3 months later I am asked to submit the documents which I have done TWICE ALREADY. This is the height of incompetence from a supposedly reputable bank. We have been going back and forth about forms only to be told 3 months later that my bank statements and salary slip are to old to use for processing purposes. Clearly this readvance is not meant to be. I am beyond angry at the apathy of the staff of Absa and would definitely be doing business elsewhere with more competent people who knows what needs to be done.