Pathetic Service for a private client.

I have never experienced such pathetic service from a bank. I was assigned a private banker who never responds and is always away, Nombuso was so nice to get me to sign up and move from discovery etc and then just disappeared she even said I’m you mum here when it comes to banking but now is non existent. I raised an issue that my Absa Rewards wasn’t going up in tiers and even though I was spending over R150k with them it wasn’t changing, after weeks of begging to try get someone to help I got a call and then they agreed I should have been much higher but then nobody got back to me after it was apparently “escalated” a week later nothing from nobody. Their vehicle finance department is fine , their insurance department is terrible I’m still waiting on a refund for a car I cancelled and sold the day of my premium, they were happy to take the premium for the new car and said a manual refund needed to be done on the old premium it’s almost a month later and I guarantee you they’re probably going to take both. Someone please sort this out otherwise I’m going back to Discovery.