Pathetic service!!!

I have been waiting for almost 4 weeks for a correct email address for their collections department to address prescribed debt that's on my credit reports which was never removed. Finally after almost 4 weeks I received an email address from the incorrect department, sent the mail and still waiting for them to respond. With all their they blaming covid19 to expect a delay where other financial institutions are prompt and assisting you during this time. Wonder how long they will take to respond to this Hellopeter review.