PATHETIC SERVICE

I app**** online for a Cheques account on the 5th of May 2023. I send through the relevant documentation the same day and up to now the 18th of May 2023 i still dont have a card. I receive sms's welcoming me to ABSA and sms's stating my bank balance. I dont even have the card and only today after numerous calls to ABSA did i manage to actually get the info regarding what my account number is but still no card. I have been speaking to consultant after consultant sending email afrer email just to resolve this issue without any joy. After phoning and complaining again i received an email saying my documents will be sent through for verification only now the 18th of May 2023. And then i received an sms that it was decline.....how can you tell a client it is approved and send sms's welcoming you as a client even have a account number and then all of the sudden they say its declined.