Pathetic service!

It seems like Absa sides with ************ merchants rather than being on the side of a longstanding client. On 11 October 2025, I placed an order with Pick n Pay Asap. An amount was reserved. On Sunday 12 October 2025, the final amount for the order was deducted from my account and the reserved amount was not automatically reversed. Now Absa wants me to request a reversal through the authorisations email address that takes close to a month to respond.

Why is Absa allowing a merchant to have control over my money? Now my credit card shows that I am in a minus which should not be the case. So they are creating debt for me where there is none. It's pathetic that I as the client should now run back and forth between an unresponsive merchant and a bank which clearly does not put a client first to get my money back.

I cannot even close the credit card due to the pending amount that should not be pending in the first place. So Absa is choosing Pick n Pay Asap over it's own client.