pathetic service

I want to speak about my experience with ABSA and the issue i am having with changing bank details, I contacted Absa in June to advise them that my banking details have changed, and I need to pay in my premium or if they can debit me, i spoke to Babalwa Tshiamiso on the 27th June and she asked me to send proof of my banking details of which i did and received no response, i then spoke to Rebecca Mokati on the 08th July and she asked me to send bank confirmation letter and Id to change bank details at 16:16pm , I then sent a follow up email on the same day at 17:04 to find out if she received it and if the details are going to be amended, received no response, I sent another email on the 09th July 2024 and no response, I sent another follow up on the 15th July to confirm if my details have been amended for my next debit order run and no feedback. Last night the 25th of July my debit order did not go through again.

I have all my emails as proof that i have been requesting for assistance and not getting any joy. Extremely bad service, I want feedback now!!!!!!