Pathetic service everywhere

I have been a private banker for more than 2yrs with ABSA and this was an absolute waste of my time and money. On 1 Oct 2019 I sent an email to my private banker, Gugu Mtembu, requesting that my account be downgraded to a normal gold value bundle or something similar and to please advise what the process is etc. I had to phone three times to follow up - every time they cannot get hold of my banker and eventually on 15 October she responded that the downgrade was requested and had to complete a form which I did on the same day. On 16 Oct I received a credit card quote which I should accept but I gave birth to my son that day and could only respond to her when the quote already expired. On 23 Oct I requested a new credit card quote, no feedback, followed up on 29 Oct, and still no feedback. I phoned action line on Monday 18/11/19 and they could also not get hold of her but said they would phone me back - which they also haven't. So in the meantime I have NO IDEA to what my account was downgraded, I cannot view my credit card anymore on Internet banking because the balance was transferred to a new card I DONT EVEN HAVE. On 16 Oct additional bank charges went off my account plus internet banking fees, which I have never paid for in the past. I am so frustrated with the poor service delivery and lack of communication. Not even mentioning the lack of effort and client satisfaction. How on earth should I get something sorted out if not even my private banker nor the action line bother to get back to me? And the best joke of all - I am paying for such **** service! ABSA I am disappointed - what has become of you???