1 reviews | Active since Nov 2009
Pathetic service even at complaint centre
<p>I needed to assist a friend who fell in arrears with his Ford Credit hire purchase after he got appalling treatment from Chris Swanepoel of ABSA and called him to obtain details as to which account I needed to deposit funds but got the worst possible arrogant and outright rude responses from him. Lodging a complaint with their actionline I was just informed by a Stanton van der Merwe that as i have no account with ABSA they cannot do anything. Apparently if you want to deposit funds to another persons account they can, and will, treat you like garbage so how do they treat their own customers. If it is anything like the way my friend was treated stay well clear of this lot!!</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Going through ABSA reviews this seems to be a standard automated response and that is where any review stops. I did have a ridiculous Email from ABSA but clearly they have no interest in investigating the matter as they repeatedly ask the same stupid questions like "Why are you complaining and not your friend? What is your friend's acc no?" etc and that is as far as we get.
Going through ABSA reviews this seems to be a standard automated response and that is where any review stops. I did have a ridiculous Email from ABSA but clearly they have no interest in investigating the matter as they repeatedly ask the same stupid questions like "Why are you complaining and not your friend? What is your friend's acc no?" etc and that is as far as we get.