Pathetic service

Worst pathetic service ever. Absa was handling my late father's estate since 2013 and we have not received certain documents Today I called a *** number, lady was extremely rude advised she doesn't deal with trusts or estates rather to call the responsible person directly I informed her I have no contact she said how is that her concern as her clients are well happy with her service and I should convey my frustration directly to the person handling the query. further said us Black's have a tendency to direct concern to wrong people. Told her since you work for Absa you the face of the Bank that made matters worse as she said she does not deal with unpleasant clients and won't be bashed for someone's sloppy work. Terrible service over 10 years yet estate is not complete. Yet the staff have a nerve to treat clients like this