Pathetic service, dodging my questions

<p>On 19 November 2016 I had suffered hail damage to my property. It is more than 7 months later, and I am STILL battling with ABSA. Is this sevrice? They simply say they will not cover the leaks on my roof, saying it is a maintenence issue, Up to date they have not explained this to me. However, I have appoineted my own contractor, and had the roof re-sealed. The roof was not leaking before the storm, so how could it be a maintenence issue? Furthermore, the roof was erected only some 6 years ago. How van maintenence be required??? anyway, my bog prpblem is the outbuildings. These have also suffered damge, and to date, they have not mentioned ANYTHING about the outbuildings. And the simply dont answe rmy questions. They keep on hammering on the house roof whi is a maintenence issue. doding my questions. pathetic service...</p>