PATHETIC SERVICE DELIVERY FROM ABSA

My mother in law bought a vehicle and was financed through Absa. Now that she is trying to get her registration documents, there are NO help or assistance from their side. She paid her instalments timeously but to get documentation out of them are impossible. Since January 2019 its a daily struggle. Phone the Call Centre, NO-one can assist. It is as if those people are programmed because they do not have a clue how to assist....sies man. You know, in South Africa you always refer to someone because when you phone, they will say do this or do that or phone this number, someone will help. She was requested to pay R325 on 1 Feb 2019 and the documents was supposed to be delivered on 15 March 2019.....NOTHING NOTHING. Absa is *****ing from the elderly. Pathetic service delivery from Absa, something to be ashamed off but no, this is the norm in South Africa. .............. maybe we can ask Absa to introduce us to this mr or mrs someone, surname ***********. No I do have a better idea.....tv advert similar to Toyota......service delivery poor, poorer, poorerer then Absa. The cost involve to phone call centres are enormous for the elderly and the person on the other side must have sympathy and empathy for any elderly person with a concern, request and or problem. Maybe Absa can do something for someone to improve service delivery from very poor to closing down on Joburg's stock exchange............Do the right thing Absa for the right reasons, you are on the wrong path!!!