Pathetic service delivery

In August this year I app**** for a credit card from absa and was approved with R20000. This was for me to take on an overseas trip I was going on in September. Too date I have yet to receive my card from absa. I had to go into the branch after having an operation to draw out the money from my card to use in another account whilst overseas. I have since returned and a lady called me to deliver the card however she insisted i have a printed proof of address to which i tried to explain i only have electronic statements. She insisted so much that i put the phone down on her and nobody bothered to follow up. I have left my account to go into arrears in the hopes that someone will call however this has not happened. Emailing also fails to work. I have received 4 emails requesting for the same information and even though I have provided this still no reply. Today's email has just pushed me over and I decided to call the number provided. However I am cut off due to high call volumes. Is this the kind of service a well known bank like you provides. It will soon be 3 months since I opened the account and no card or communication whatsoever. I am urgently awaiting ur reply.