Pathetic service

Firstly, thank you to Lebo Mashiane for attending to my query that I've been battling for 7months to get some answers about. Secondly Absa, you guys are simply pathetic and I'll be moving my business elsewhere. Your reasoning behind why you can't give my money back after I took all the necessary steps to notify you of the ********** activity is ridiculous! Nedbank, Standard Bank, Capitec and FNB have all refunded their clients who unfortunately went through the same thing I did as they were level headed enough to know that we as consumers aren't always aware of ********** companies. Seriously very annoyed and disappointed.