MK
MICHELLE K

1 reviews | Active since Feb 2015

11 Nov 2016, 09:58

Pathetic service - Credit card

<p>Pathetic client service….</p> <p> </p> <p>I have been given the run around from one department to another.</p> <p> </p> <p>All of a sudden ABSA doesn’t have managers that can assist you whether it’s a compliment or an issue .</p> <p> </p> <p>I was called a month ago to increase my credit limit.</p> <p>I sent my documents 10 TIMES I went into a branch (ROSEBANK) to assist and sent it from a branch . I sent it to ********** and to date no documents were received no feedback given I called in more than 7 TIMES each call 20 mins long with no apology I am told a manager will call me to date no call.</p> <p> </p> <p>I’m fed up with bad service.</p> <p> </p> <p>Awaiting a very urgent response</p>

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Replies (1)
Absa
Absa's reply11 Nov 2016, 10:57
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd