TL
Thea L

1 reviews | Active since Feb 2017

06 Apr 2020, 11:36

PATHETIC SERVICE

PATHETIC SERVICE!!!!!! I DO UNDERSTAND THE COVID19 PRESSURE BUT THEN YOU NEED TO PUT MORE STAFF ON YOUR 'COVID HOLIDAY PMT EMAIL SERVICE!!!!!! 3rd request - I HEREBY INFORM YOU THAT I WILL NOT BE ABLE TO PAY MY CAR AS I DO NOT HAVE A JOB AS PER ENCLOSED LETTER - SHOULD YOU PUT THE DT ORDER THROUGH END OF APRIL AND I INCUR DT ORDER RETURN CHARGES - YOU WILL BE HELD LIABLE FOR IT ---------- Forwarded message --------- From: ThEA <***> Date: Tue, Mar 31, 2020 at 7:15 AM Subject: Fwd: FW: covid19... Urgent holiday pmt request!!!! See lay off letter [ ref:_00D1r1GluM._5005J39uUT:ref ] To: Avaf services (***) <***> Cc: <***> COVID-19 2ND REQUEST!!!!!!!!!!!!!!!!! I HAVE SENT YOU ALL THAT YOU ASKED FOR......... GOOD DAY PLEASE KINDLY ADVISE ON THIS............ ---------- Forwarded message --------- From: Thea <@gmail.com> Date: Fri, Mar 27, 2020 at 11:02 AM Subject: Re: FW: covid19... Urgent holiday pmt request!!!! See lay off letter [ ref:_00D1r1GluM._5005J39uUT:ref ] To: Avaf services (***) <***> Good day, Kindly note that the company has closed....I can therefor not get confirmation of insurance as it is insured through the company On Fri, Mar 27, 2020 at 10:39 AM Avaf services (***) <***> wrote: Dear Valued Absa Customer

Thank you for your email.

We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this. Please note that you should apply for restructuring of your account if you will not be getting any salary due to Covid-19.

This will be subject to bank approval of application.

Following documents must be send to the bank for this application request.

1. copy of ID - ENCLOSED

2. proof of insurance on vehicle. - CANT GIVE YOU THIS AS IT IS ON THE COMPANY'S INSURANCE AND OUR COMPANY HAS CLOSED

3. Letter from your company stating that due to the Covid-19 pandemic you would not be getting paid. - ENCLOSED - KINDLY NOTE THAT THE PAYMENT THEY REFER TO BY USING LEAVE PAY IS TO BE IGNORED AS THIS IS ******* AS PER DIRECTOR GENERAL OF EMPLOYMENT & LABOUR - IRO UIF COMPANY DID NOT GIVE ANY FEEDBACK ON THIS AS TO WHETHER THEY DID APPLY FOR US......SHOULD I GET UIF I WILL OBVIOUSLY DO A PAYMENT NEXT MONTH IF NOT, I WILL NOT BE ABLE TO

4. Letter of request/motivation with two contact numbers. - I HEREBY REQUEST YOUR CONSIDERATION FOR HOLIDAY PAYMENT FOR 3 MONTHS (AMEND TO END JUN) ONLY SHOULD MY FINANCIAL AFFAIRS CHANGE BEFORE THE TIME, I WILL PAY AGAIN. I SHOULD ALSO BE 1 OR 2 MONTHS IN ADVANCE ANYWAY....PLEASE CHECK

NO REPLIES AFTER I SENT THEM THE INFO THEY REQUESTED!!!!!!!!!!!!!!!

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Replies (1)
Absa
Absa's reply06 Apr 2020, 12:42
Official
Dear Tia Lategan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care