Pathetic service

In November 2013, I had a SARS refund into an old ABSA cheque accout without knowing about the refund. I only realized this a few months ago after looking at SARS statements. This cheque account was settled in August 2012 and was lying dormant. When I weny into ABSA Ben Swart Street, I was told that the transaction was too long ago and was given a number to phone, which I did. I was indtructed by the cheque recovery? department to send a mail to ***, which I did as well. Two weeks and nothing! I have asked for feedback and still nothing. Quick to take one's money, but not so quick to give back ABSA.