PATHETIC SERVICE

I have app**** for a topup on a personal loan on Tuesday, 6 April 2021. The consultant who assisted me experienced many technical difficulties and I spoke to her about 8 times. Eventually, she sorted out everything on her side yesterday (07 April 2021) just after 08:00 and I received an email confirming that my loan is provisionally approved and that another consultant will phone me. I also had to email my ID, Marriage Certificate and Antenuptial Contract through for my FICA to be updated immediately.

I have been patient through this whole situation, but this is quite urgent.

A consultant have not phoned me to complete the process. I have followed ul via email with no response. I phoned the call center on ***a few minutes ago and held onto the line until a Consultant became available, just to have my call dropped mid sentence.

I want this to be resolved today! I am not waiting another day.